We're running MPX 126.96.36.199 and the Outlook addin was working well until today. It has disappeared from a couple of our users Outlook clients & despite reinnstalling & checking the add-in's in advanced options I can't see a way of gettinng it back.
There is very little info on CCO about this - can anyone help ?
Hi Paul -
You shouldn't need a reboot, but Outlook could be the culprit. On the problem workstations, was there anything new introduced by way of Outlook update, Service pack, upgrade, Outlook 2007 vs. 2003? BTW - we are seeing plug-in errors reappear now that customers have Outlook 2007 at work, but still run Outlook 2003 or 2000 at home. This has caused us problems with ViewMail, the Unity client that also is an Outlook plug-in. Outlook stores the forms in a hidden file called frmcache.dat (forms cache). If you just deinstall, reinstall, it doesn't correct UNTIL you do these steps:
1. Close and exit Outlook
2. Remove any synchronized PDA; or Office Communicator client (which hold Outlook in memory)
3. Deinstall plugin
4. Search for hidden/system files in the user's profile - c:\documents & settings\userid for the following files - extend.dat and frmcache.dat. Delete both files. This is safe to do because Outlook recreates these when started.
5. Reinstall plugin - make sure user is in local Administators group of the workstation otherwise permission rights will be an issue.
6. Open Outlook.