Hello fellow sufferers,
my Unity 5.0/CCM4.2 system drives me crazy. I want to setup a simple autoatendant that transfers calls to different extensions. I have done this in Untiy 4.0.5 a view times, but now with Unity 5 there seems to be some difference ...
So there is a Subscriber with "Caller Input" - when 1 is pressed it goes to a Call-Handler (System transfer to Call-Handler). The Call-Handler does Call-Transfer with ring this extension Nr.
But it does not transfer the call. Instead it plays the greeting message of this callhandler and wants to take a message. Why???
Normaly it shoudl transer a call as soon as there is a number entered in the transfer setings. Is this a bug or whats going on?
Tanks for your help.
btw. what exatly does this mean (from unity docs):
Transfer options apply only to indirect calls; they do not apply when an outsider caller or another subscriber dials a subscriber extension directly.