AW / Distributor server - java error for reskilling webpage IPCCE 7.1.5

Answered Question
Apr 4th, 2008

IPCC Enterprise, 7.1.5 -

AW/Distributor server

Webpage for supervisors to reskill agents will not load, giving java.lang.outofmemoryerror

CAN the Apache Tomcat service be restarted on that server without impacting the contact centers? We are trying to resolve this issue, but are unsure if restarting ONLY that service will impact the ICM/IPCC components/services.

HELP! :)

I have this problem too.
0 votes
Correct Answer by rbua about 8 years 8 months ago

Tomcat is used webview and the reskilling tool.

The service restart could be done without any impact to other ICM/IPCC component.

Regards,

Riccardo

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Correct Answer
rbua Fri, 04/04/2008 - 06:44

Tomcat is used webview and the reskilling tool.

The service restart could be done without any impact to other ICM/IPCC component.

Regards,

Riccardo

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