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AW / Distributor server - java error for reskilling webpage IPCCE 7.1.5

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cherilynn1030
Level 1
Level 1

‎04-04-2008 06:36 AM - edited ‎03-14-2019 02:02 AM

IPCC Enterprise, 7.1.5 -

AW/Distributor server

Webpage for supervisors to reskill agents will not load, giving java.lang.outofmemoryerror

CAN the Apache Tomcat service be restarted on that server without impacting the contact centers? We are trying to resolve this issue, but are unsure if restarting ONLY that service will impact the ICM/IPCC components/services.

HELP! :)

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Riccardo Bua
Level 5
Level 5

‎04-04-2008 06:44 AM

Tomcat is used webview and the reskilling tool.

The service restart could be done without any impact to other ICM/IPCC component.

Regards,

Riccardo

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Riccardo Bua
Level 5
Level 5

‎04-04-2008 06:44 AM

Tomcat is used webview and the reskilling tool.

The service restart could be done without any impact to other ICM/IPCC component.

Regards,

Riccardo

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cherilynn1030
Level 1
Level 1
In response to Riccardo Bua

‎04-04-2008 09:57 AM

Resolved! Many thanks!

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