We are running Unity Connection 2.1 on a CallManager BE 6.0. We have customers call into an auto attendant. During the day we have the call transfer directly to a hunt group. At night we give the customers options to dial a number or leave a message in a general mailbox. The problem is that during the day when the transfer to the hunt group happens the customer hear the "Please wait while I transfer your call" system message. In earlier versions of Unity and Unity Connection I can disable that with a check box. TAC sees this as a bug, but does not have any workaround. Can someone tell me the name of the file and how I can replace it with a 2 second blank recording?
Cisco Bug ID CSCsl46162