Calls going to Help Desk VM fail

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Apr 6th, 2008
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Hi, I've set up a Call Redirect to enable callers to leave a general message for Help Desk but the callers hear general Unity greeting. How can do I point callers of Trigger to Triggers VM?


CCX5,CCM5.1


Cheers


Rich

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Rob Huffman Sun, 04/06/2008 - 14:32
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Hi Rich,


Hope all is well :) If you are making it to Unity then the problem is probably not with the script. Have a look at the references from Vishal @ Cisco in this thread;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc026ac


It's likely that Unity is seeing the wrong CLID (as compared to the mailbox # for the Help Desk) or lack of a Routing Rule.


Hope this helps!

Rob

richb1971 Mon, 04/07/2008 - 01:08
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Hi Rob, I good thanks.


Thanks for reply. It does help. I think your right-it is a CLID problem. I've created a mailbox for 1234 which is also the same number for the ICD trigger. User can jump off the Q with Menu 1 but Unity default greeting is heard. I've looked on Unity Call Viewer and can see my call: The dialled number is 1000 and the forwarding station is 1000 (1000 is Unity).


How can I change to point call at 1234 mailbox?


Cheers

Rich

richb1971 Mon, 04/07/2008 - 04:20
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I got it. Needed to change the CLID on the script


Cheers for help

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