Calls going to Help Desk VM fail

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Apr 6th, 2008
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Hi, I've set up a Call Redirect to enable callers to leave a general message for Help Desk but the callers hear general Unity greeting. How can do I point callers of Trigger to Triggers VM?




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Rob Huffman Sun, 04/06/2008 - 14:32
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Hi Rich,

Hope all is well :) If you are making it to Unity then the problem is probably not with the script. Have a look at the references from Vishal @ Cisco in this thread;

It's likely that Unity is seeing the wrong CLID (as compared to the mailbox # for the Help Desk) or lack of a Routing Rule.

Hope this helps!


richb1971 Mon, 04/07/2008 - 01:08
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Hi Rob, I good thanks.

Thanks for reply. It does help. I think your right-it is a CLID problem. I've created a mailbox for 1234 which is also the same number for the ICD trigger. User can jump off the Q with Menu 1 but Unity default greeting is heard. I've looked on Unity Call Viewer and can see my call: The dialled number is 1000 and the forwarding station is 1000 (1000 is Unity).

How can I change to point call at 1234 mailbox?



richb1971 Mon, 04/07/2008 - 04:20
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I got it. Needed to change the CLID on the script

Cheers for help


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