IPCC v4.0 Salesforce Integration

Unanswered Question
Apr 7th, 2008

Is there a way to use the integrated browser for salesforce but launch external http variable driven windows as well.

I have this problem too.
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s.fala Mon, 04/14/2008 - 17:08

To integrate IPCC with Salesforce, you use the integrated browser with the agent desktop (CAD). When the integrated browser is selected, then if I use one of the programmable icons on the CAD, it launches this window in the integrated browser as well. I would like to launch it as a separate window.

Pranjol Saikia Thu, 10/06/2016 - 02:09

For any custom 3rd party Salesforce (SFDC) integration requirements please send a mail to [email protected]

Insert data into SFDC ( Salesforce) based on data entered by caller in Cisco CVP IVR / UCCX IP IVR
Incomming Caller Details popup in SFDC Screen
Display incomming caller data from SFDC in Cisco Agent Finesse Screen
Initiate outbound call ( Click 2 Dial) from SFDC Screen
Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Activity
Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Case





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