Is User Tracking support planned for CIGESM? (CM 5.0.2)

Answered Question
Apr 8th, 2008
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Does anybody know if User Tracking support for the CIGESM (blade center switch) is on the roadmap (sysObjectID: 1.3.6.1.4.1.9.1.660)?

If yes, what is the timeline?

Correct Answer by Joe Clarke about 9 years 1 month ago

This switch was not supported at all until CM 5.0.2, so having CM 3.0.1 wouldn't cut it. If your customer upgrades to LMS 3.0.1, the switch should show up with the proper icon on the topology map, and end hosts should be processed. That said, since it's managed like a 2950, if the customer is using SNMPv3, they will not get records in UT.

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Joe Clarke Tue, 04/08/2008 - 09:17
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This switch is supported in Campus Manager and should work just fine in User Tracking. I think the documentation on Cisco.com which says this device is not supported in UT is simply a typo. The switch is managed as if it were a 2950.

Martin Ermel Tue, 04/08/2008 - 09:42
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Indeed I was referring to the documentation....

If that is the fact it should be supported with CM 5.0.1 as well - is that right? So it should not be necessary to install the december update to get the support (customer is running LMS 3.0 on windows).

I ask this, because a customer reports that he does not see any server connected to the CIGESM (and he has some 15 of them) and the question is if the december patch would change this, but with the information you gave - I've got my doubts.

I assume I have to do the ususal troubleshooting steps...


Correct Answer
Joe Clarke Tue, 04/08/2008 - 09:54
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This switch was not supported at all until CM 5.0.2, so having CM 3.0.1 wouldn't cut it. If your customer upgrades to LMS 3.0.1, the switch should show up with the proper icon on the topology map, and end hosts should be processed. That said, since it's managed like a 2950, if the customer is using SNMPv3, they will not get records in UT.

Martin Ermel Tue, 04/08/2008 - 10:20
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that sounds really good! - good chance to skip the troubleshooting part...


Thank you!

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