Upgrading CUE to 3.x loses alternate greetings

Unanswered Question
Apr 8th, 2008

Hello


When upgrading a CUE (for CME) to 3.x and then restorign the backed up config and data, I lose the alternate greetings. The customer is then just left with "Sorry, Ext XXX is unavailable'


Has anyone encountered this ? I was hoping it was a just a problem with 3.0 but same thing happened to 3.1. I do not see this problem if restorng, say 2.2, to 2.3.


Telling a company with 100 ppl to re-record everything is not ideal.

cheers


Drew

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drew.freeman Wed, 04/16/2008 - 13:55

Ok haven't tried the install command. I tend to always use boot helper.


I'll try that, thanks.

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