I have three users in a top down line group, even if the first person has CFwdAll setup (to VM or another DN), their phone rings.
Assuming extns 101, 102 and 103, this can be annoying if 101 and 102 are at lunch (with CFwdAll set to VM) as callers must wait 20 seconds while the call rings on the first two lines before reaching somebody who can answer it at 103.
According to the link below âHunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party.â That is fine as I do not want the call to end up at the users VM, however would have thought it would treat the line as âNot Availableâ or âBusyâ and try the next member (as per the configuration for both those options).
Is there any way to have hunt list members skipped if they have forwarding setup?
This is on CCM 4.1(3)sr4d. The hunt pilot points to a hunt list with a single line group configured; that line group has three members with RNA reversion of 10 seconds and a top down distribution, all of the hunt options are set to âTry next member; then, try next hunt listâ
Link for above quote:
Thanks in advance for help,