I am running IPCC express 4.0.
I have a simple script where callers call in, a prompt plays and the caller has options to press 1,2,3 etc to be transfered to external numbers or hold for an agent.
The supervisor would like to see how many calls are transfered to the external numbers, versus handled by agents. I looked through historical reports, but nothing seems to fit this.
In historical reporting in UCCX 5 (I don't know in 4)there's a report called "Application Summary" report. In it, there's a field called "flow-out". It contains the number of calls the application sent to other destination without being handled by agents. So if you redirect a call from a queue to other number it will be counted here.
But you have to also consider how your script works to determine if this report is suitable for your purpose or not.