for one thing, you have to use the same account on CUPS and CUCM. Create a new AXL account on CUCM, give it the correct premissions, and groups per the Presence document.
If the password, make sure you keep it simple. I you use special characters, AXL will not work at all. Had this problem with Unity Connection.
it's ok to have multiple AXL accounts on CUCM. Keeps those account seperate from other applications that use AXL.
