Defining unique holidays in Unity for different branch offices

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Apr 9th, 2008
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A client is building a centralized Unity system at their head office which is intended to provide voicemail services to all regional branch offices. In some cases branch offices have different holidays than others. In Unity it seems one can only define holidays at a system wide level. Is there any way I can configure some sort of branch specific "Holiday Profile" for lack of better term? Thanks in advance.

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Overall Rating: 5 (1 ratings)
mattcalderon Wed, 04/09/2008 - 17:08
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You can't do this without some type of user intervention.

Note: A single Unity server can be integrated with multiple CallManagers at different sites where they maintain a different holiday schedule at each site. Currently, Cisco Unity does not support multiple holiday schedules for each location. As a workaround, dummy mail boxes can be configured at each location for the holiday greeting and the operator's phone can be forwarded to the new Holiday Greeting on holidays.

Essentially what you would have to do is check and un-check observe holidays on the schedules that will be on holiday.

From this good document:

pwallace2500 Wed, 04/09/2008 - 17:55
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Not the answer I was hoping for but you certainly did answer the question.

Thanks again! Cheers - Peter


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