Custom phone directory... but lookup?

Unanswered Question
Apr 10th, 2008

hi, I have make some PHP script for search contact in our MySQL database and print in XML to the phone.

All work ok, but what about lookup in my MySQL db for incoming call if I want to see the name and not only number?

Is possible?

Thanks Pasqu

I have this problem too.
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joeharb Wed, 12/31/2008 - 13:22

I am interested in doing the same thing..I would like to allow the user to invoke a service that would query the table and returen the name...do you have any suggestions on how I could do this with a phone service.

Thanks,

Joe

msabir Thu, 01/01/2009 - 22:22

We wrote a custom application which does similar to what you described. Based on the caller ID of the incoming call, it does a lookup on Seibel CRM and displays information about the customer as screen pop on Cisco IP phone. It uses JTAPI to monitor incoming phones for call receive events and from the event, it grabs caller ID and does the database lookup.

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