Cisco CME - contact center applications

Unanswered Question
Apr 10th, 2008

Can the Cisco CME system only use the Unified Contact Center Express solution for small/medium contact centers or are there other solutions that are compatible/able to integrate?

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Paolo Bevilacqua Thu, 04/10/2008 - 08:19

There is what I think is called "call connector" for CRM 3.0" that drives the application to the account that is calling and let you do few other things. This is a free download, never tried personally.

The there is the TAPI client that works with Outlook and is paid for product.

Hope this helps, please rate post if it does!


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