CUPC Control of Desk Phone won't become Active

Unanswered Question
Apr 10th, 2008


We are running CM v5.1 and CUP 6.0(2) and the Instance Messaging piece is working. I am able to login and see contacts but I cannot control the phone from it. I read through guides and am pretty sure I have configured everything necessary. Anyone have any ideas?


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Tommer Catlin Thu, 04/10/2008 - 12:09

Phone control is handled by CTI. Double check all your CTI controls, accounts, groups, etc.

Also, every line, device needs to be able CTI active. Users must be associated to lines.

Check your Troubleshooter in CUPS to make sure your CTI is setup and running.

Bryan Geoghan Thu, 04/10/2008 - 13:52

I am pretty certain I have checked everything. With CM 5.1, there is no option to assign a user the the line but you can to the phone. I did associate the user to the phone and selected my primary line too.

Tommer Catlin Thu, 04/10/2008 - 17:46

Kick the cups server. Reboot the thing and see if it starts working. Sometimes it needs to be.

Can you use the softphone (SIP) in the CUPC client?

ahochau_2 Tue, 06/10/2008 - 08:00

I had the same issue. There is a pull down box on the user page for selecting the line. That is what I did to resolve the issue.


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