I am migrating from a CCM4.2/Unity4 environment to a CUCM6.1/Unity5/CUP6 environment. I have gotten my CUCMs online along with my CUP server. I have followed the deployment guide along with the installation guide for CUPs but one problem is defeating me. I cannot see any users in CUPs. The troubleshooting tool under "sync agent, verify that sync agent has sync'd" shows a warning. It shows my user and device count as accurate but says my "licensed CUP users = 0". I am assuming that this is why I cannot see any users under user settings for CUPC and I cannot get a CUPC client to authenticate against the CUP server. I have all license files loaded I believe (TAC is following up on that part), I have a user assigned the licenses on CUCM . Server is setup on the CUCM, SIP trunk is there, AXL user is cool....
I am stuck, hopefully I have missed something easy. Any help is greatly appreciated.