We are trying to consolidate the reporting between and ICM and an Avaya CMS.
Currently we are running reports on both sides (cisco and avaya), but we would like to tight this up.
On the Avaya, there is the variable UCID, which is a unique identifier of the call. This UCID would be the primary key to link the call data for the reporting from the Avaya CMS and theICM DB.
We have set the system such as this UCID is sent over ASAI to our ICM PG. When we do trace the call, we do see that the UCID is sent by Avaya, and received by ICM ( by using dumplog). We also saw that in the 'icm supplement for Avaya ACD'.
But now the question is how can we get access to this UCID within ICM, and store it in one of the ICM database?
Any hints would be greatly appreciated.