- Silver, 250 points or more
I have a customer that is requesting a Queue Alert while a call is in queue. Currently, I have a step in my script that does a place call to a shared extension of all my agent phones. This lets them know that a call is being queued. Now they want to take it a step further. They want this extension to constantly flash until the call is answered out of the queue. This means that somethings has to check into the queue every X seconds and see if anything is in that queue and place a call to that extension. Once the queue drops to 0 then the call to the shared extension should be terminated. Can someone tell me how to accomplish this?