When I get to step 6, of the procedure below, I do not see Ciscotsp001.tsp as a service

provider.

It's only happening on one machine. I oompared the dll's and files in the

windows\system32 directory and CiscoTUISP001.dll; CiscoTSP001 are there.

Why doesn't it find the .tsp when I click on service providers, and when I click on add,

there are none to add?

1. double click “Cisco TSP.exe”, and select “Run”. (You can also save the file, and then

run the file from your saved location).

2. You will be presented with a Wizard, and you may get a security warning. If so,

just click “Run”.

3. Click Next, and proceed to accept most defaults, select the appropriate language,

and no to multiple instances. Restart your computer after the install.

4. After reboot, go into your control panel, and select the “Phone and Modem Options”.

5. Here you may edit your default locations to accommodate your dialing needs. For

example, if you need to dial a 9 before dialing the number, then you can set this up.

After completing this, go into the “Advanced” tab.

6. Under “Advanced”, you should see multiple providers listed, and one of them should

be “Ciscotsp001.tsp” Double click this. Go to the “User” tab, and put in your user info.

7. Go to the “CTI Manager” tab, and put the appropriate IP address for the call manager

under the IP Address field., and the backup options should be none. (You could put the

other CCM IP address there if running a PUB/SUB environment.)