Directory Handler - strait to voicemail

Unanswered Question
Apr 11th, 2008

I've got 2 directory handlers setup one for search by first name and one for search by last name. It works but goes strait to voice mail instead of ringing that extension. How do I get Directory Handler to Ring the extension afterward instead of immediate voice mail

I have this problem too.
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ranpierce Fri, 04/11/2008 - 08:55

what version of Unity?

If I go throught my DH it rings my phone but I do not think it is a DH setting. It probably depends on the setings in the call trasfer page of the subscriber. Check that out. I will test it here also when I get back.

Hope you find it works.


ranpierce Fri, 04/11/2008 - 09:58

I am back and i tested changing the call transfer settings in the subscriber page and that was it. The are no global settings in the Directory Handler for that.

You can change the template and use bulk edit.

Hope this halps


freezerburnv2 Sat, 04/12/2008 - 14:28

Sorry, I'm running Call Manager 6 and Unity 5. I'll look for call transfer and report back. Thanks!


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