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Call Forwarding - Calendar based

Mojo1
Level 1
Level 1

‎04-11-2008 08:54 AM - edited ‎03-15-2019 10:00 AM

I know about IPCC but we are not at a point money wise to get this. Since we have a help desk ext: 4357 and have people with office phones that go to the help desk to answer the calls. Is there a way to have ext: 4357 forward to ext: 8110 on Monday at 8-10 then have 4357 forward to ext: 8128 on Monday from 10-12 and so on and then at 2:30 every day not forward and just ring at the ext: 4357? We use UC 2.0.1 and CCM 6.0.1

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Rajesh Revuru
Level 4
Level 4

‎04-11-2008 10:00 AM

You may want to consider Time of Day Routing (TOD). Here is an excellent e-learning video from Cisco.

http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html

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