CRS agent states

Unanswered Question
Apr 11th, 2008


in our setup, an agent initiates a call to CRS application on UCCX server. A CRS script then redirects this call to a customer selected from a database using Call Redirect step. Everything works fine, except the agent states, which are only Ready and Not Ready. Is it possible to somehow also achieve Talking state in this setup?

Thanks, Marko

I have this problem too.
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