BARS ON CONTACT CENTER 4.5(2) ERROR

sdeltoro1 · ‎04-14-2008

I'm trying to make a ipcc backup but not finish successfully: the error is as follow:

11:00:06 PM] Error: unable to preprocess archive component: com.cisco.database.bar.component.DBArchiveComponent; nested exception is:

com.cisco.archive.ArchiveException: Failed to preprocess request; nested exception is: com.cisco.database.bar.DBBarException:

Failed to init the DBBarManager; nested exception is: com.cisco.database.bar.DBBarException: Failed to check that DS primaries are available;

nested exception is: com.cisco.database.bar.DBBarException: No primary for (CRS Config Datastore) available for DS_BAR operations.

Primary DS Component was =(Primary[active=true,state=IN_SERVICE,licensed=true,initTime=0,type=CRS Config Datastore,primary=null,

components={CRS Config Datastore@001}])

[11:00:06 PM] TCP connection closed unexpectedly

[11:00:07 PM] Could not backup Cisco Customer Response Solutions successfully

smalkeric · ‎04-18-2008

first thing to do is check and correct NIC bindings on both servers and reboot of all servers, including CCM!!!

Then check Datastore on both servers. Check if this is installed correctly at all and in full service.Any name changes?

Is DS in full service on both (check with Serviceability Tool

disable the CSA on the IVR and CCM server then run the backup.

Check the Agent datastore, and ensure there is node under Datastore Control

Center->Agent Datastore.