SOAP-ENV: No Handler found

Unanswered Question
Apr 14th, 2008


Stepping into axl, I followed cisco doc to retrieve CTI Real-Time Information from ucm 6.0.

However I get following error message back from the server: No Handler found for SelectCtiItem.

This "selectCtiItem" comes from my axl request:

<tns:SelectCtiItem> <StateInfo xsi:type=\"xsd:string\" /> <CtiSelectionCriteria href=\"#id1\" /></tns:SelectCtiItem>

Would anybody be able to help me?

Many thanks in advance!


I have this problem too.
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stephan.steiner Tue, 04/15/2008 - 03:20

RisPort is a bitch (pardon the expression.. but it's true) - the doc is insufficient leaving you stranded having to figure it out on your own.

In your case, the SelectCtiItem is incomplete.. you are referencing a CtiSelectionCriteria (id1) but do not add the criteria thereafter.

I don't have a SelectCtiItem request handy (haven't used it), but there's an example of SelectCmDevices which can be used as a template:

If you follow that template and adapt it to the SelectCtiItem command, you should be on your way.

l.demanet Thu, 04/17/2008 - 06:55

Thank you very much Stephan for your advices!

I followed the link you provided and have another error message now:

soapenv:Server.userExceptionorg.xml.sax.SAXException: Deserializing parameter 'CmSelectionCriteria': could not find deserializer for type {}CmSelectionCriteria

Any help would be more than welcome!

Many thanks,



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