VRU settings

Unanswered Question
Apr 15th, 2008

Hi,

What is meant by overriding VRU Settings?

Regards

Arpit

I have this problem too.
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lpezj Tue, 04/15/2008 - 04:58

Arpit,

When you check this option, for example, if you have set up in the IVR script that a prompt is not interrumplible and you check the script in ICM as interrumpible, the VRU script is interrumpible though you have set it up as non interrumplible.

Hope this helps,

Juan Luis

lpezj Tue, 04/15/2008 - 05:30

Sorry,

I think that you were referring to the VRU properties in Configuration Manager.

I have never used this node. I have used QM or IPIVR.

Regards,

Juan Luis

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