Currently the Session object on my workstation will not connect to the CTIOS Server. I've checked the values for the CtiOsA, CtiOsB, PortA and PortB values and they are correct. They match what is currently working on another workstation.
CtiOsA = someIP_A
CtiOsB = someIP_B
PortA = 42028
PortB = 42028
I'm able to ping the IP addresses successfully, so I've got network connectivity to those servers. I was curious about what the Agent Desktop code might be getting as an error message so I had it dump the value of the pIArgument collection to a logfile on the OnConnectionFail event for the Session object. Here's the result of that dump.
Arguments contains 4 Args
ErrorMessage:CCtiOsSession: Cannot connect to a server.
I have no idea what to do with the Reason Code and cannot find any documentation on it. The interesting thing to me is that the failed server comes up as localhost instead of one of the CTIOS servers. I've looked through the CTI OS Troubleshooting guide but it hasn't helped me much for this issue. Does anyone happen to know what might be the issue here? Thanks for your time and attention.