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IPCC occasional busy signal

rcrumm_2
Level 2
Level 2

‎04-15-2008 09:15 AM - edited ‎03-15-2019 10:04 AM

I have some external customers calling in and they get an occasional busy signal. But then call back and get through.

What can I look at here to start?

Thansk,

Randall

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3 Replies 3

Ayodeji Okanlawon
VIP Alumni
VIP Alumni

‎04-16-2008 08:33 AM

check what the max number of sessions is set to on your jtapi trigger

Please rate all useful posts
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rcrumm_2
Level 2
Level 2
In response to Ayodeji Okanlawon

‎04-17-2008 02:25 PM

Hello,

The max number of sessions is 10. Can that just be changed or do i need a license. Also, how do I monitor sesions.

Thanks,

Randall

0 Helpful

Eric Krieger
Level 1
Level 1
In response to rcrumm_2

‎04-17-2008 11:47 PM

Sure, the number of sessions can be changed, but the actual number depends on the number of CTI-ports configured (maximum is the number of CTI-ports) and perhaps other scripts which also needs CTI-ports.

With the Realtime Monitoring webpage you are able to monitor the number of sessions, etc.

Regards,

Eric

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