Having trouble enabling message monitoring. I have checked the box to enable it on the phone view tab. I have an application user called phoneviewuser which I associated the phone to that user which is then associateed to a MessageMonitor group. I have users associate the phones, when the users press the voicemail button > setup options > personal options > Message monitor they receive a message stating that message monitor is on but directed to different phone extension, to enable to this extension press 1. When they press 1 they get a message stating that message monitor cannot be displayed on this phone. We have tried this with 7941s and 7960s and we get the same message. Am I missing something here??