I currently have a deployment of CVP and I am running into a couple issues with subsequent transfers.
Straight Agent to Agent transfers work no problem. When I utilize a transfer scenario, for example the agent answers a call initially and then wants to transfer to a route point which queues to a group (to reach another agent). The call flow works (I have set networkTransferEnabled=1) and the call is attempted to be delivered but when I answer the call it actually is Popping a message CTI Warning: A network a error has occured (something like that).
Also when we run our agent transfer script, if it ends up in Queue Music it will never come back out even when the agent is available.
A collegue has told me that in the SIP variety there is a Static route they configure in the SIP tab which corrected an issue similar to this. Does anyone know if there is some command(s) that need to be added in VB Admin/GK to address this error. I believe the call is trying to get setup but is failing becasue of some label mismatch when the call connect happens.
I have Translation Routing setup as well and have used that as a test to see if that could resolve the problems but it doesnt fix it.
Has anyone had any similar issues in a deplotment using H323 on the transfer scenarios?