Attendant Console directory problem

t070335 · ‎04-16-2008

Hi

I have a customer who used the CorporateDirectory.txt file to import the CallManager users initially. Now he complains that when he adds a user to CallManager, the change is not reflected in the Attendant Console's directory.

I also found out that the CorporateDirector.txt file is not there, as I get an error when I try a User File Upload.

My basic question, however, is how can I revert to normal operation, that is, to have changes in CallManager update the Attendant Console's directory without having to use the file upload method.

Your help would be appreciated.

Denis

gogasca · ‎04-16-2008

Hi Dennis,

You may delete the CorporateDirectory from PC

C:\Program Files\Cisco\Unified CallManager Attendant Console\userlists

then restart the AC service to force a new file to be generated. No need to have CorporateDirectory in Server

Also check traces in ACClient

C:\Program Files\Cisco\Unified CallManager Attendant Console\logs

It will tell something for CorporateDirectory

t070335 · ‎04-17-2008

Hi

I totally forgot to mention that the customer is running CM version 5.1, so I don't know where that file is.

Denis