cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
494
Views
0
Helpful
2
Replies

Attendant Console directory problem

t070335
Level 1
Level 1

Hi

I have a customer who used the CorporateDirectory.txt file to import the CallManager users initially. Now he complains that when he adds a user to CallManager, the change is not reflected in the Attendant Console's directory.

I also found out that the CorporateDirector.txt file is not there, as I get an error when I try a User File Upload.

My basic question, however, is how can I revert to normal operation, that is, to have changes in CallManager update the Attendant Console's directory without having to use the file upload method.

Your help would be appreciated.

Denis

2 Replies 2

gogasca
Level 10
Level 10

Hi Dennis,

You may delete the CorporateDirectory from PC

C:\Program Files\Cisco\Unified CallManager Attendant Console\userlists

then restart the AC service to force a new file to be generated. No need to have CorporateDirectory in Server

Also check traces in ACClient

C:\Program Files\Cisco\Unified CallManager Attendant Console\logs

It will tell something for CorporateDirectory

Hi

I totally forgot to mention that the customer is running CM version 5.1, so I don't know where that file is.

Denis

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: