Is it possible to have more than 2 Resource Queues in 1 IPCCX Script? I have a script that has 3 queues (Select Resource...), but it always stops at the 2nd queue. I tried nesting them but still the same problem. Please advise, thanks.
Resource Groups are more limiting as you can only assign a single one to an individual CSQ. Skills-based routing will give you significantly more functionality. You can assign multiple skills to the same CSQ.
A word of caution if you haven't worked with Skills Based Routing before: RTFM! :) If you're not crystal clear on how the logic works, calls won't distribute as you intend and people will say it's "broken". Of special interest are the skill competence ratings and resource selection criteria.
The Administrator Guide does a decent job at explaining this: http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html