I have the following setup:
1. ICM 7.1(5)
2. CallManager 5.1(3)
Also we have 30 Route Points configured on the CallManager for the Translation Route purpose in Pre-Route Scenario.
Everything was working fine until recently we have intermittent issue where the agent couldn't receive the call. What happened is that the Agent was reserved by the ICM but the call could reach the agent.
I have checked the router log viewer and also run the sgl query and found out that the ICM has returned the label for the call however was unable to successfully conect the voice path to the agent.
I suspect that there are a few 'faulty' translation route ports out of the 30 we configured but I couldn't tell which ones are the faulty ones. I could actually make 30 consecutive calls to find out the faulty ports but I was wondering if there
are other quicker ways to do it.
I haver checked the route points configurations and pg user association and everything is configured properly.