Cisco Desktop Agent Reserved state

Answered Question
Apr 17th, 2008
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hi,


can someone help me with this issue.


we have UCCX 5.0, and simple script that routes calls to CSQ with 4 agents.


after prompt welcome messages is played, script can't route call to agents. Cisco Desktop Agent state turns to Reserved and Music on Hold is played. Call doesn't go to the another agent and it's left on hold.


Thank you in advanced!

Correct Answer by Riccardo Bua about 9 years 1 month ago

Hi there,


you need to check your Call Manager Searching Space, the calls are not able to connect to the agent phone, that is usually caused by the Gateway Partition not to be in the Agent Call Searching Space.


Regards,


Riccardo

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Correct Answer
Riccardo Bua Thu, 04/17/2008 - 08:34
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  • Cisco Employee,

Hi there,


you need to check your Call Manager Searching Space, the calls are not able to connect to the agent phone, that is usually caused by the Gateway Partition not to be in the Agent Call Searching Space.


Regards,


Riccardo

lusbyr Mon, 04/21/2008 - 13:44
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I am having a similar issue, what do you mean by 'Gateway Partition'? Thanks.

marijatopic Mon, 04/21/2008 - 22:02
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hi,


make shure that your JTAPI is in a same Calling Search Space as a Agents DN and JTAPIs Directory Number is in the same Route Partition as your Agents line (DN).

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