In my existing setup, I have one main callhandler and 3 sub-callhandlers attached.
After users reaching main callhandler, there are three sub-callhandlers (Press 1 for X department, Press 2 for Y department and Press 3 for Operator). All three call handlers are working fine.
My client asked me to add few changes in Operator callhandler. Like, after office hours, when someone reaches operator callhandlers, system should play a recorded message and then take message. During normal hours, Operator callhandler should be transferred to Operator extension.
Could you please help me how to setup this environment?