WebView - No items to display

Unanswered Question
Apr 17th, 2008

Hi All,

I am using Webview version 7.2(2) and when I am trying to create a report executing the wizard, there are no items (Agents, Skillgroups,...) listed.

The following error message is returned (in red) into the web page:

"There are no items to display".

Does anybody has already get this problem before?

Thanks for your help!

I have this problem too.
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rbua Thu, 04/17/2008 - 08:27

Hi there,

try this:

Make sure option 'anonymous access' is unchecked in 'Default Web Site'

Make sure 'Basic authetication' is cheked

Stop 'Default Web Site'

Stop the following services in this order:


'IIS Admin'

'World Wide Web Publishing Service'

-Delete folders begining with '_' in the following locations:

c:\Program Files\New Atlanta\ServletExec_ISAPI\Servlets\pagecompile


Start servcies in this order :

'World Wide Web Publishing Service'

'IIS Admin'


Start 'Default Web Site'

And if it does not do redo the AW setup with webview checked.



doro Thu, 04/17/2008 - 09:16

Thanks Riccardo.

I will try this and let you know the issue.


doro Mon, 04/28/2008 - 02:28


I have followed your here above recommendations but it didn't work. I still have the same problem.

I will open a SR @ TAC.


eric.neoh Wed, 03/04/2009 - 19:49

Hi, Doro.

I have encountered the same problem in our IPCC Enterprise 6.0 as well. Just would like to find out if you have opened any SR @ TAC or not. Received any finding or advices from Cisco?

Thanks & Regards,


joesnyde Thu, 03/05/2009 - 07:26

Another thing to check is verify the user logon credentials are correct. Be sure that username is the same as what is in the database. Example if the username has a capital letter, "JSmith" make sure that its exactly the same.

You also may need to go into PG Explorer and enable Agent Reporting and adding the site name under the advanced tab.



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