I have 3 legacy call centers that I'm trying to collapse into an existing 4th IPCC Express Call Center.
Each of these legacy call center managers want to retain their existing phone numbers.
How can I identify the dialed number and use that logic to place the contact into the correct CSQ in my existing IPCC script?
Or should I create 3 new IPCC scripts and somehow use a subflow to take the contact to the existing IPCC?
Any help would be greatly appreciated!