Documentation for quality manager and voip recording

Unanswered Question
Apr 17th, 2008

Could some one point me to a user level document on quality manager for express?

Also a similar one for monitoring and recording. Thank you

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rajan-sbc Sun, 04/20/2008 - 18:19

Could you clarify if these products are for express and which version? Or these are for UCCE and whcih versions? Thanks.

Jonathan Schulenberg Sun, 04/27/2008 - 08:10

They are OEMed from Calabrio. I work with them in the UCCX space; however, I believe Cisco is using the same tools for the enterprise space as they do with CAD/CSD/CDA. You can connect with your local Cisco SE to confirm.

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