04-17-2008 01:52 PM - edited 03-14-2019 02:07 AM
Could some one point me to a user level document on quality manager for express?
Also a similar one for monitoring and recording. Thank you
04-19-2008 12:07 PM
Quality Manager is under the umbrella of Workforce Optimization so it is Products > Voice and Unified Communications > Unified Workforce Optimization > Maintain and Operate Guides > End-User Guides.
http://cisco.com/en/US/partner/products/ps8293/products_user_guide_list.html
04-20-2008 06:19 PM
Could you clarify if these products are for express and which version? Or these are for UCCE and whcih versions? Thanks.
04-27-2008 08:10 AM
They are OEMed from Calabrio. I work with them in the UCCX space; however, I believe Cisco is using the same tools for the enterprise space as they do with CAD/CSD/CDA. You can connect with your local Cisco SE to confirm.
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