Quality Manager is under the umbrella of Workforce Optimization so it is Products > Voice and Unified Communications > Unified Workforce Optimization > Maintain and Operate Guides > End-User Guides.
They are OEMed from Calabrio. I work with them in the UCCX space; however, I believe Cisco is using the same tools for the enterprise space as they do with CAD/CSD/CDA. You can connect with your local Cisco SE to confirm.
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