I am getting a discrepancy between the Agent Call Summary and Common Skill Contact Service Que Activity report. The Total Inbound ACD for Agent call summary shows 11,678 compared to 11,084 Calls Presented for Common Skill Contact Service Que Activity. I can understand if the CSQ figure is higher than that of the Agent summary considering that the call gets into the CSQ before being sent to the agents. I think there is something wrong with this reports. Any help is greatly appreciated. Thank you.