IP Phone Agent - pin authintication?

robert-knapp · ‎04-18-2008

Can phone agents be authenticated by pin instead of using the password? We are integrated with AD and as a result the passwords are complicated.

I know you can do the one button login however the passwords change often. The agents would be required to login to the ccmuser webpage often to update the password. This is very inconvenient for us.

andri · ‎09-01-2010

Anyone, have an answer to this question ?

Regards

Andri

Aaron Harrison · ‎09-01-2010

Hi

Yes - the answer is No. Authentication is unfortunately by password only.

Perhaps consider using CAD on the PCs if possible; it's far easier than managing state via IPPA especially when integrated to AD.

Regards

Aaron

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andri · ‎09-01-2010

Hi Aron

Unfortunately for some customers CAD is not an option since it's not included in the standard version anymore.

Regards

Andri

Aaron Harrison · ‎09-01-2010

That's true; but should be something that is considered when choosing your edition.

Unfortunately you can't reconfigure IPPA to use the PIN, so if you have standard you are stuck with logging in manually each time, or educating the agents and technical support staff that they must maintain their password in the 'CCMUser' pages when their AD password changes.

Don't shoot the messenger :-)

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!