CVP and blocked ANI

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Sorry, but I don't see why this is an issue.

We have been testing what happens when callers block their CLID with our CVP - SAP integration. The CTI server sends "Unknown" to SAP and that causes a problem because some contacts have been added with a phone number of "unknown" - a data quality issue. We have had a colleague call in from Switzerland - and his CLID was truly blocked - do demo the SAP problem.

But CVP is working fine.



rbua Mon, 04/21/2008 - 00:09

Hi Mike,

I suspect the translation rule might fail and you might run in CSCsd30580 then, could you try jst // instead of /^$/ in it?




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