CRM Connector, Activity Not Created

Unanswered Question
Apr 18th, 2008
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I am attempting to use the Cisco Unified CallConnector Client for MSCRM 3.0.6 to integrate with our CRM 3.0 server. All seems to be working, except for the automated activity creation. When I check the debug log, I see the following:


2008-04-18T10:57:09 LUCOMMON ON-7fffffe4 Msg=LINE_CALLSTATE; DeviceId=66290; Param1(LineCallState)=LINECALLSTATE_DISCONNECTED;

2008-04-18T10:57:09 LUCOMMON ON-7fffffe4 tapiLink_PhoneCallDisconnected(66290)

2008-04-18T10:57:09 C4CLIENT DBG2-000001a5 TAPI:OnCallDisconnected: CallId=66290

2008-04-18T10:57:09 CRMPLUGI INFO-0000a202 Received Call Termination notification: CallId=66290

2008-04-18T10:57:09 CRMPLUGI WARN-0000a116 No phone activity Guids were created for callId=66290 has no phone activity guid - can't create note

2008-04-18T10:57:09 LUCOMMON ON-7fffffe4 Msg=LINE_CALLSTATE; DeviceId=66290; Param1(LineCallState)=LINECALLSTATE_IDLE;

2008-04-18T10:57:09 LUCOMMON ON-7fffffe4 tapiLink_BeforePhoneCallDeleted(66290)

2008-04-18T10:57:09 C4CLIENT DBG2-000001a0 TAPI:OnBeforeCallDeleted: CallId=66290

2008-04-18T10:57:09 CRMPLUGI INFO-0000a202 Received Call Termination notification: CallId=66290

2008-04-18T10:57:09 CRMPLUGI WARN-0000a114 Couldn't find active call with callId=66290 to terminate - can't create note

2008-04-18T10:57:09 LUCOMMON ON-7fffffe4 Msg=LINE_CALLINFO; DeviceId=66290; Param1=131072; Param2=0; Param3=0

2008-04-18T10:57:09 LUCOMMON ON-7fffffe4 Msg=LINE_CALLINFO; DeviceId=66290; Param1=4096; Param2=0; Param3=0


Any ideas?


Thanks,


--Rod


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