I'm doing a CCM6.1 install and customer has requested that everyone has access to a system wide external address book and speed dials. Is this supported in CCM6.1, and if so how is it configured?
If not I assume that Cisco expect you to use web dialer - is that right?
In CCM4 I used to configure a CCM Operator User and use this for the external contacts list, and give each phone access to this address book via a service. In CCM6 the address books are all under the directories button now and there's no longer a service.