IPCCX 6.0 Reports

Unanswered Question
Apr 20th, 2008


I am doing a IPCCX implementation.Can anybody help regarding CCX Historical reports:

1.the customer wants to reports as he gets from a previos pabx system:

Call centre daily reports which contains calls offered,answered, calls hung in IVR,calls abandoned.

Is somebody able to suggest the corresponding reports in IPCCX system?

I have this problem too.
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sbilgi Fri, 04/25/2008 - 07:59

You can get the following historical reports in IPCCX:

Abandoned Call Detail Activity Report

Abandoned Call Detail Activity Report

Calls Abandoned Each Day by Final Call Priority

Agent Detail Report

Agent Report

Resource Group Report

Skill Report

Check the document http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide09186a00801d6f9c.html for more information/.

Naveen Raj Janardhan Fri, 04/25/2008 - 09:14

be sure that you add the user to the reporting by gong to tools >user management> select reporting from Capability view and add the desired user.


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