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CM express 7906 time 1 hour behind

silex
Level 1
Level 1

firstly I am aware there is a problem with DST and the firmware required to fix this, but I am still having trouble.

CCM express ver 4.1 I have 2 phone types 7940 (time is correct) and 7906's time is incorrect by 1 hour less. I am using sccp11.8-2.2SR1 as required. I have rebooted,reset but still no luck. the phone says it is using the aforementioned firmware, I have the load command in telephony service, I have the relevant tftp-server commands for the firmware and the files are confirmed to be loaded onto flash, this is driving me mad to say the least. Does anyone have any ideas?

5 Replies 5

Rob Huffman
Hall of Fame
Hall of Fame

Hi David,

Hope all is well with you other than this crazy issue! One thing I did notice (and it hit us as well on CCM) was that 8-2-2SR1 did not actually work :(

CME - DST changes are outlined in this doc;

Field Notice: FN - 62686 - U.S. Daylight Saving Time (DST) Policy Changes Effective March 2007 - Cisco CallManager Express (CCME)

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_field_notice09186a00807e9632.shtml

Customers who are using the following Cisco Unified IP phone models:

7906

7911

7931

7941

7961

7970

7971-GE

are required to upgrade to the following phone firmware to display the correct time:

CCME 3.X, 4.0 and 4.0(x) customers need to upgrade the phone load to 8.0(4)SR2.

*** CCME 4.1 and 7931 customers need to upgrade the phone load to 8.2(2)SR2.

There are some other thoughts and ideas in this recent thread as well (Thanks Paolo:)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc01b8b

Hope this helps!

Rob

Thanks Rob,

I cannot seem to find a copy of 8.2(2)SR2

on the relevant download section I can only find the SR1 firmware.

having tried all the other suggestions on relevant postings in this forum I was rather hoping I had overlooked something simple.

What makes it worse for me is that I have a Express 4.1 lab at home running on Dynamips and I don't get the time issue when running the said SR1 firmware.

sorry to take up your time, but do you have a link for the SR2 firmware, as I seem to be going around in circles trying to find it.

Hi David,

My sincere appologies for wasting your time, it was 8-2-1 that did not work :( I had a look back through my notes here. That is why you can't find 8-2-2SR2 (my bad!)

So, I don't think that is it.

Did you?

no create cnf-files and create cnf-files

This may also be related to the;

clock timezone command

Troubleshooting Incorrect Time Stamp on IP Phones in Cisco Unified CME

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_time.html#wp1053981

This was really covered nicely by Paul in this thread :)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=General&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbf1665/0

Hope this helps! Again, sorry for that bad info :)

Rob

thanks, Rob

The clue was in your last link with regards create cnf-files.

Phew!!

Once agina your help is invaluable

Hi David,

You are always welcome! Glad to know something worked today ;-)

Take care,

Rob

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