CM express 7906 time 1 hour behind

silex · ‎04-21-2008

firstly I am aware there is a problem with DST and the firmware required to fix this, but I am still having trouble.

CCM express ver 4.1 I have 2 phone types 7940 (time is correct) and 7906's time is incorrect by 1 hour less. I am using sccp11.8-2.2SR1 as required. I have rebooted,reset but still no luck. the phone says it is using the aforementioned firmware, I have the load command in telephony service, I have the relevant tftp-server commands for the firmware and the files are confirmed to be loaded onto flash, this is driving me mad to say the least. Does anyone have any ideas?

Rob Huffman · ‎04-21-2008

Hi David,

Hope all is well with you other than this crazy issue! One thing I did notice (and it hit us as well on CCM) was that 8-2-2SR1 did not actually work :(

CME - DST changes are outlined in this doc;

Field Notice: FN - 62686 - U.S. Daylight Saving Time (DST) Policy Changes Effective March 2007 - Cisco CallManager Express (CCME)

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_field_notice09186a00807e9632.shtml

Customers who are using the following Cisco Unified IP phone models:

7906

7911

7931

7941

7961

7970

7971-GE

are required to upgrade to the following phone firmware to display the correct time:

CCME 3.X, 4.0 and 4.0(x) customers need to upgrade the phone load to 8.0(4)SR2.

*** CCME 4.1 and 7931 customers need to upgrade the phone load to 8.2(2)SR2.

There are some other thoughts and ideas in this recent thread as well (Thanks Paolo:)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc01b8b

Hope this helps!

Rob

silex · ‎04-21-2008

Thanks Rob,

I cannot seem to find a copy of 8.2(2)SR2

on the relevant download section I can only find the SR1 firmware.

having tried all the other suggestions on relevant postings in this forum I was rather hoping I had overlooked something simple.

What makes it worse for me is that I have a Express 4.1 lab at home running on Dynamips and I don't get the time issue when running the said SR1 firmware.

sorry to take up your time, but do you have a link for the SR2 firmware, as I seem to be going around in circles trying to find it.

Rob Huffman · ‎04-21-2008

Hi David,

My sincere appologies for wasting your time, it was 8-2-1 that did not work :( I had a look back through my notes here. That is why you can't find 8-2-2SR2 (my bad!)

So, I don't think that is it.

Did you?

no create cnf-files and create cnf-files

This may also be related to the;

clock timezone command

Troubleshooting Incorrect Time Stamp on IP Phones in Cisco Unified CME

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_time.html#wp1053981

This was really covered nicely by Paul in this thread :)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=General&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbf1665/0

Hope this helps! Again, sorry for that bad info :)

Rob

silex · ‎04-21-2008

thanks, Rob

The clue was in your last link with regards create cnf-files.

Phew!!

Once agina your help is invaluable

Rob Huffman · ‎04-21-2008

Hi David,

You are always welcome! Glad to know something worked today ;-)

Take care,

Rob