The Ciscoworks LMS2.5 server of our client is having problems with DFM particulary on Alerts and Activities. When he clicks on an Alert ID, a series of event IDs should be seen but there are none. Same case with all Alert IDs for different devices. I've also checked out Syslog report under RME but it says "No records found." When I checked out Device Center, all devices doesn't show any logs on them, even informational ones.
The problem started, according to the client, when he did a "Windows OS Hardening" wherein he installs several Windows update for the server to comply on their audit. Aside from that, he revised some security settings of his browser under Tools>Internet Options>Security.
I did a Self Test on the server but it passed. My initial assumption was that the database might be corrupted. Here's what I did on the command prompt:
C:\net stop crmdmgtd
Made sure that no database process is running by checking if there is a database log file under /CSCOpx/databases/rme/rme.log. Next thing I did is run this:
NMSRoot/bin/perl configureDb.pl action=validate dsn=<cmf>
But i cannot get any response. It says on the Common Services User Guide that from this command i can check whether there are databases that are having errors.
Hope you can help me on this.