CDR Records

Answered Question
Apr 21st, 2008

How can i get the cdr records in CCME.

thanks.

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 9 months ago

Hi Rafael,

Here is where the logs are for CME;

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076118

The parsing of this info is the tough part :( You might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up these reports/graphs etc;

http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o

Hope this helps!

Rob

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Correct Answer
rob.huffman Mon, 04/21/2008 - 06:04

Hi Rafael,

Here is where the logs are for CME;

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076118

The parsing of this info is the tough part :( You might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up these reports/graphs etc;

http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o

Hope this helps!

Rob

rob.huffman Mon, 04/21/2008 - 06:25

Hi Rafael,

This should work for the UC500 but I am not positive :( There is currently an 'Ask the Expert" event on the UC500 here;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Small%20and%20Medium%20Business&topic=Technologies%20for%20Small%20and%20Medium%20Businesses&topicID=.1ddbf5a7&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc04d39

You can check with Mohammed about CDR's on the 520.

Hope this helps!

Rob

Rafael Jimenez Mon, 04/21/2008 - 06:19

The last question....

does CCME work with PINs or Force Authorization Code ?.

Thanks

rob.huffman Mon, 04/21/2008 - 06:27

Hi Rafael,

First off you are most welcome :)

To use a PIN code to authorize access to Long Distance Toll calls (like FAC codes in CCM). In CME use Call Blocking and Override funtionality. Have a look;

Call blocking to prevent unauthorized use of phones is implemented by matching a pattern of specified digits during a specified time of day and day of week or date. Up to 32 patterns of digits can be specified. Call blocking is supported on IP phones only and not on analog foreign exchange station (FXS) phones.

When a user attempts to place a call to digits that match a pattern that has been specified for call blocking during a time period that has been defined for call blocking, a fast busy signal is played for approximately 10 seconds. The call is then terminated, and the line is placed back in on-hook status.

Call blocking applies to all IP phones in a Cisco CME system, although individual IP phones can be exempted from all call blocking.

Individual phone users can be allowed to override call blocking associated with designated time periods by entering **personal identification numbers (PINs)** that have been assigned to their phones.

For IP phones that support soft keys, such as the Cisco IP Phone 7940G and the Cisco IP Phone 7960G, the call-blocking override feature allows individual phone users to override the call blocking that has been defined for designated time periods. The system administrator must first assign a personal identification number (PIN) to any phone that will be allowed to override call blocking.

Then, to override call blocking, the phone user presses the Login soft key on the phone and enters the PIN that is associated with the phone. Note that logging in to a phone with a PIN only allows the user to override call blocking that is associated with particular time periods. Blocking patterns that are created with the 7-24 keyword in the after-hours block pattern command are in effect 7 days a week, 24 hours a day, and they cannot be overridden by using a PIN.

When PINs are configured for call-blocking override, they are cleared at a specific time of day or after phones have been idle for a specific amount of time. The time of day and amount of time can be set by the system administrator.

From this good CME doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeblock.html

Hope this helps!

Rob

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